Refund and Returns Policy

Shipping and Returns

Shipping Information

At MynaMart, we are dedicated to providing the best shopping experience for our customers worldwide. Below, you'll find all the necessary details regarding shipping:

• Processing Time: All orders are processed within 1-3 business days. Orders are not processed on weekends or holidays.
• Shipping Times:
  • Standard Shipping: Typically, deliveries take between 7-20 business days, depending on your location. We partner with reliable carriers to ensure timely delivery.
  • Express Shipping: If available, express shipping will take 3-7 business days. Fees for express shipping are calculated at checkout.
• Shipping Costs: We offer free standard shipping on orders over $35. For orders under this threshold, shipping fees will be calculated at checkout.
• Tracking Information: Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

Returns and Refunds

At MynaMart, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

• Return Policy: You have 14 days from the date of delivery to return an item for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Return Process:
  1. Contact our support team at contact@mynamart.com with your order number and reason for the return.
  2. Our team will provide you with a return authorization and shipping instructions.
  3. Ship the item back to us using a trackable shipping service.
• Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original payment method within 5-10 business days.
• Exchanges: If you would like to exchange an item, simply follow the return process and place a new order for the desired item once the return has been processed.
• Non-Returnable Items: Certain items are not eligible for returns, including perishable goods, personalized items, and final sale products. Please review the product description for any such exclusions before making a purchase.
• Shipping for Returns: Customers are responsible for covering the return shipping costs, except in cases of defective or incorrect items. We recommend using a shipping method with tracking to ensure your item reaches us safely.