At Mynamart, we strive to provide a seamless shopping experience. Below are the delivery timeframes for our orders:
United States: Orders typically take 7-15 business days for delivery.
Other Countries: Orders may take 10-30 business days due to international shipping and customs processes.
Please note: Delays caused by customs, shipping carriers, or other unforeseen factors may occasionally extend the delivery timeframe.
Refund Policy
We only issue refunds for significant issues. Below are the eligibility criteria and conditions:
Refund Eligibility
Defective Items: Products that arrive damaged or defective due to manufacturing or shipping.
Incorrect Items: Items that differ significantly from the product description or the order placed.
Non-Refundable Situations
Minor Issues: Slight variations in color, size, or design that do not affect usability or functionality.
Shipping Delays: Delivery delays within the expected timeframe specified in our Shipping Policy.
Evidence Requirement
To process your refund request, we require:
High-quality photos or videos clearly showing the defect, damage, or incorrect item.
A detailed description of the issue.
Refund requests that do not include sufficient evidence may be denied.
Return Policy
Customer Responsibilities
Return Shipping Costs: Customers are responsible for all return shipping costs.
Tracking Information: A valid tracking number must be provided for all returns.
Conditions for Returns
Items must be returned in their original packaging and in an unused condition.
Returns must be initiated within 14 days of receiving your order.
Processing Returns
Refunds: Processed within 7-10 business days after receiving the returned item.
Exchanges: Processed within 7-15 business days, subject to product availability.
Exchanges
Exchanges are offered for items that are defective, damaged, or incorrect. If the item is no longer available, a refund may be issued instead.
Cancellation Policy
Orders can be canceled within 24 hours of placement. After this period, cancellation requests may not be accepted due to processing and shipping schedules.
Limitations of Liability
Mynamart is not responsible for lost or stolen packages after delivery confirmation.
We are not liable for incorrect addresses provided during checkout.
How to Initiate a Refund or Return
To initiate a refund, return, or exchange, please contact our support team at contact@mynamart.com. Include the following details:
Your order number
A detailed description of the issue
Supporting evidence (photos/videos)
Our team will review your request and respond within 3 business days.
Additional Clauses
No Unauthorized Returns: Returns sent without prior authorization will not be processed.
Custom or Final Sale Items: These items are not eligible for refunds or returns.
Shipping Costs: Original shipping costs are non-refundable.
Customer Support
If you have any questions or concerns about our Refund and Return Policy, please reach out to us at contact@mynamart.com. We are here to assist you and ensure your shopping experience is pleasant and worry-free.
Thank you for choosing Mynamart!
